FAQ

QUE answers some of the most frequently asked questions regarding
billing and payments.

Where Does Que Mobile Work?

Que Mobile works in over 200 countries and more than 550 networks, many of which, receiving calls is free. Check our coverage and call calculator to see how little you pay.

What Do Calls Cost?

Call costs vary. Check our interactive rate calculator for voice calls and SMS/Texts.

What Does Sending A Text Cost?

Text costs vary depending on your location. Check our rate calculator here...

Will It Work With My Phone?

Yes, Que Mobile works in 99.9% of GSM handsets. If you do not have an unlocked handset, we can supply one. Details HERE

What Network Do You Use?

Que Mobile uses the existing GSM networks, such as Vodafone, Orange, T-Mobile, O2, ATT, Telefonica, SFR, MTN, Digicell and many other GSM networks around the world. It will automatically select the strongest signal and lock on to it. You may find that as you move around, the network to which Que Mobile uses changes. Regardless of which network you are on in a particular country, the charges will be the same. This means you actually have a better service than the locals!
Que Mobile will operate on the following GSM Bands/Frequencies:
  • GSM 850 (USA)
  • GSM 900 (Europe, Asia, Africa, Australia, parts of South and Central America)
  • GSM 1800 (Europe, Asia, Africa, Australia/Pacific, Brazil)
  • GSM 1900 (USA, Canada, South and Central America)
Due to the variety of network frequencies and systems around the world, it is strongly recommended at a Tri-band or Quad band mobile phone with 3G capability is used when you travel so that you are sure of getting a connection. Que Mobile is not responsible for lack of service due to an unsuitable handset.
In Japan and Korea you will need a 3G handset which has UMTS/WCDMA 2100 functionality. You should ensure you have a suitable handset for the region you are travelling to otherwise your Que Mobile (or any other SIM) will not function. This is a handset requirement and not a Que Mobile requirement.
SMS - GSM vs CDMA
Que Mobile works using the GSM system which is adopted in the vast majority of countries around the world by the vast majority of major networks. In some countries, the CDMA system is used by some networks. For example, some networks in the USA use the CDMA system.
SMS between GSM and CDMA networks is not always possible, although some networks may be able to translate between GSM and CDMA. Any failure of SMS delivery or receipt between a GSM network and a CDMA handset is not the fault of Que Mobile, but a symptom of two differing systems.

How Long Does My Unused Call Credit Last?

Your call credit will last at least 12 months from the time of purchase.

How Do I Add Call Credit?

You can add call credit 24/7 via this website at our top up page or using Text2TopUp, a system which allows a top up request to be made by sending an SMS to our system. AutoTopUp is also available and allows you to Automatically top up your account when your balance gets low.

How Do I Check My Call Credit Balance?

Dial 187 from your handset. After each call you can opt to receive a free text detailing the cost of your last call and your remaining balance. Dial 188 to switch this feature on, and 189 to switch it off. You can also check your account balance online in your Que Mobile online back office/SIM Admin area. Once logged in got to "Billing" the "Account". Your live balance will then be shown.

Does Que Mobile Have Voicemail?

Yes. You can listen to your voice mail from your handset oe have all your voicemail messages emailed to your inbox. Voice mail to email is free. Listening to your voicemail from your handset costs the same as a call back to the UK from whichever country you are in.

Can I Forward Calls From Que MobileTo Another Phone?

Yes. You can forward calls to your Que Mobile onward to any number in the world. For forwarding costs visit Call costs and Coverage

Can I Transfer My Existing Number To Que Mobile?

No. "Porting" of your existing number to Que Mobile is not currently possible, nor is porting your Que Mobile number to another provider. PAC numbers are not available for Que Mobile numbers.

What Does It Cost People To Call Me?

Que Mobile 0770 and 07978 numbers are main land UK mobile numbers.
The Que Mobile number range is also eligible for BT Friends & Family discounts which reduce the above prices by about 10%. It would cost as per tariff provided by your Indian Service provider.
Most UK networks charge their "standard Rate" to call Que Mobile, which is normally between INR10 and INR40 per minute, but it does depend on your package you have with your provider. Please check with your service provider. We have no idea why some networks charge to call another UK mobile, but its probably for the same reason they charge high roaming charges!
NOTE: You can add local land line phone numbers to your Que Mobile so that people can call you at local rates or free of charge depending on their service provider. For more details see here.
Please note that we try to keep up to date with other carrier’s tariffs, but they may change their pricing to call various number ranges, including Que Mobile numbers before we can update our web pages.
If you are a non UK customer, your network or carrier will probably charge you for calling a UK mobile. You need to ask your carrier or network what they will charge to make an international call to a UK mobile.

Does Que Mobile Support Data?

Yes! For rates and coverage check here

Is Caller ID Supported?

Yes, Caller ID is supported on Que Mobile.
Caller ID does depend on any intermediary carrier passing it through their system, provided they do, Que Mobile will present the caller ID on inbound and outbound calls.

Where can you deliver?

We deliver to all India addresses. Please contact us if you have a specific delivery question.

How long will delivery take?

2nd class can take up to 7 days and Special Delivery is guaranteed next working day by 1pm. NOTE: SPECIAL DELIVERY ORDERS MUST BE RECEIVED BY 2PM TO BE DESPATCHED THE SAME DAY. Orders are not sent on Saturdays or Sundays.

We can also dispatch overseas orders via UPS express shipping. Pricing is shown during the checkout process.

In the unlikely event that there is a delay in fulfilling your order for any reason, we will inform you immediately and offer either an alternative product, if appropriate, or a refund in full.

How much will delivery cost?

Free India (all Country) shipping using 2nd class post.

Do you have a shop?

Yes, please visit our webpage for further details.

Is my personal information secure?

We take your privacy very seriously. We will only ever pass on your details to a third party payment verification service to help prevent fraud. If we ever have to contact you by phone we will only discuss your order with yourself, without exception.

What currencies do you accept?

All credit/debit card payments will be processed in INR. If you pay by American Express your order will be processed via the PayPal gateway.

What payments do you accept?

We accept online payment by credit or debit card or PayPal. We also accept cheques, bank transfers or Western Union.

Is online payment through this site secure?

Yes. See our Security & Privacy Policy for more details.

Who will receive my payment?

Trump Tele Venture Pvt. Ltd. A Registered company (No.). As such, credit or debit card payments will appear on your bank records as "Trump Tele"

Refunds/Returns?

We will refund in full (excluding postage) the cost of your Que Mobile and call credit if you decide within 14 days of ordering that you no longer require the SIM. A refund will only be given if the SIM and associated online account has not been used and the SIM is returned to us intact and in an undamaged and unused condition. If there is a problem with your Que Mobile please contact us and we'll endeavour to put things right and offer a refund if appropriate.

The success of our business relies on positive recommendations from our customers. We will do everything in our power to ensure that you are completely satisfied with your purchase.

Refunds or returns will not be offered due to changes to calling or receiving costs.

Order Cancellation?

If you wish to cancel your order please notify us immediately. If your order has already been shipped please contact us when you receive your SIM to arrange for it to be returned. We will refund in full (excluding postage) the cost of your Que Mobile and call credit when we receive your SIM, providing it is intact and in an undamaged and unused condition.

Can I get a quantity discount?

For more detailed information please check our User Guide I Am Unable To Make Calls?

  • Check you have call credit on your account by dialling 187 or by checking online.
  • Are you dialling correctly? Make sure you ALWAYS dial the full international format i.e. to call us in the UK dial +441908888670. Do not use any leading 0's. Even if you are in the UK you need to dial the country code. DO NOT substitute the + symbol with 00.
  • Is your handset compatible. You may need to use the manual dial prefix. Try diallingcountrycodeandnumber# Don't forget the # at the end.
  • There amy be a local network issue. Try manually selecting a different network from your handset menu.
  • Are you in a country that has coverage.

My Handset Displays SIM Locked (or similar). What Does This Mean?

Your handset is not unlocked. See Unlocking your mobile phone for more details.

My Handset Displays Some Unusual Messages When Making A Call. Is this OK?

Yes, this is normal. Ignore these messages. Shortly afterwards, your phone will ring back and connect your call.

My Phone Rings When I Make A Call! What Do I Do?

This is the Que Mobile system calling you back to connect your call. Answer the call and you will be connected to the number you are calling.

People Are Unable To Call Me?

Are they dialing correctly? From the UK, the caller only needs to dial 07xxx xxxxxx. If they are calling you from outside of the UK, they need to dial +447xxx xxxxxx