2nd class can take up to 7 days and Special Delivery is guaranteed next working day by 1pm. NOTE: SPECIAL DELIVERY ORDERS MUST BE RECEIVED BY 2PM TO BE DESPATCHED THE SAME DAY. Orders are not sent on Saturdays or Sundays.
We can also dispatch overseas orders via UPS express shipping. Pricing is shown during the checkout process.
In the unlikely event that there is a delay in fulfilling your order for any reason, we will inform you immediately and offer either an alternative product, if appropriate, or a refund in full.
We will refund in full (excluding postage) the cost of your Que Mobile and call credit if you decide within 14 days of ordering that you no longer require the SIM. A refund will only be given if the SIM and associated online account has not been used and the SIM is returned to us intact and in an undamaged and unused condition. If there is a problem with your Que Mobile please contact us and we'll endeavour to put things right and offer a refund if appropriate.
The success of our business relies on positive recommendations from our customers. We will do everything in our power to ensure that you are completely satisfied with your purchase.
Refunds or returns will not be offered due to changes to calling or receiving costs.